"Your money is yours, and you should get it as soon as you wish," we believe at Supermatch11. We're collaborating with the top banking and payment gateway partners to get our users their money as soon as feasible.
However, all the refunds at Supermatch11 are subject to the following conditions:
A transaction is definitive once confirmed, and it cannot be cancelled. However, at its sole and absolute discretion, Supermatch11 may allow a Player to cancel a purchase and receive a refund:
- If the Player sends a written request to Supermatch11 from the registered email Id to cancel such payment; or
- If the payment is made for participation in the paid versions of the Contests, the cancellation request must be received prior to the commencement of the round in respect of which the payment is made; Supermatch11 shall not be liable to refund any amount thereafter.
After deducting any relevant cancellation fees and taxes, Supermatch11 may issue a refund to the Player at its sole and absolute discretion. Players may be required to take note of certain additional terms and conditions at the time of the transaction, and such extra terms and conditions shall also govern the transaction.
- All the refunds are processed to the same mode / financial instruments through which the deposits were made.
- In some cases, the internal review team may take up to 2 working days to process a refund.
- Supermatch11 reserves the right to modify/change these Payment & Refund terms & conditions anytime without any notice.